Clinton, MO. – (Dec. 8, 2022) – Golden Valley Memorial Healthcare (GVMH) is pleased to announce the promotion of Katie Pittman to Centralized Scheduling Director.
In her new role, Pittman will develop and oversee the appointment scheduling, referral, appointment reminder and transportation management systems including process, policy and operating structure. She will also monitor call and referral volume and trends, provide oversight of customer service goals and responsibilities and appropriately adjust staffing, policies and services provided to ensure departmental and organizational goals are achieved.
She began her employment with GVMH in 2013 as a Pharmacy Technician, then became a Scheduler, was promoted to a Scheduler Level II and was most recently the Scheduling Coordinator.
“Katie has been a constant in the department over the past four years and has been instrumental in facilitating process enhancements and growth in our scheduling and referral coordination services,” said Savanna Facklam, Director of Outpatient and Scheduling Services. “Through Katie’s direct involvement, Centralized Scheduling has expanded its reach to assist nearly all GVMH clinical services, developed referral coordination services, adopted a new appointment reminder system and strengthened provider and patient relations. That kind of hard work and dedication should be rewarded and recognized. Congratulations, Katie!”
