Changing Your Health Plan

When Can I Change My Health Plan?

You can only change your health plan at certain times, including:

• Within 90 days of being approved for coverage
• 30 days during your annual open-enrollment period
• When a managed-care health plan changes
• Any time there is “just cause” (i.e., you are unhappy with your care; your primary care provider is no longer with your health plan; the health plan no longer fits your needs)

If you need help changing your health plan, please call 800.348.6627.

How Do I Change My Health Plan?

You can change your health plan by:

• Requesting a change online (you will need your PIN number and MO HealthNet ID Number)
• Calling 800-348-6627 (TTY: 711) Monday-Friday, from 7 a.m. and 6 p.m. 
• Mailing your signed and completed change form(s) to:

MO HealthNet Division
PO Box 104928
Jefferson City, MO 65110

IMPORTANT: If you choose to change health plans, you need to submit a change request form that includes each family member’s health-plan choice.

Questions?

If you have questions or need help choosing a new health plan, please call 800.348.6627, Monday-Friday, from 7 a.m. and 6 p.m. Translation services are available at no cost. If you are deaf or hearing impaired, please call Relay Missouri at 711 for help.

Remember

• You must be enrolled in a health plan to get coverage through MO HealthNet Managed Care
• Every member of your family does not have to be on the same plan
• You should make sure your health plan best fits each family member’s needs