You have the right to make, review and change an advance directive and appoint someone to make healthcare decisions for you if you are unable. If you do not have an advance directive, we can provide you with information and help you complete one.
You have the right to your cultural and personal values, beliefs and preferences to be respected.
You can expect that all communication and records about your care are confidential, unless disclosure is permitted or required by law. You have the right to view or get a copy of your medical records. You may request an amendment to your medical record by contacting the health information management department. You have the right to request a list of people to whom your personal health information was disclosed.
You have the right to be told by your doctor about your diagnosis and possible prognosis, the benefits and risks of treatment and the expected outcome of treatment, including unexpected outcomes.
You have the right to give written informed consent before any nonemergency procedure begins.
You have the right to be involved in your discharge plan. You will be told in a timely manner of your discharge, transfer to another facility or transfer to another level of care. Before your discharge, you will receive information about follow-up care that you may need.
You have the right to request a detailed bill with an explanation of that bill after discharge. You have the right to apply for financial assistance.
You have the right to be free from restraints and seclusion in any form that is not medically required.
You have the right to communication that you can understand. The hospital will provide sign language and foreign language interpreters as needed at no cost. Information given will be appropriate to your age, understanding and language. If you have vision, speech, hearing and/or other impairments, you will receive additional aids to ensure your care needs are met.
You have the right to know the names of your doctors, nurses and all healthcare team members directing and/or providing your care.
You have the right to have a family member or person of your choice and your own doctor notified promptly of your admission to the hospital.
You have the right to have your pain assessed and to be involved in decisions about treating your pain.
You can expect full consideration of your privacy and confidentiality in care discussions, exams and treatments.
You, your family and friends, with your permission, have the right to participate in decisions about your care, your treatment and services provided, including the right to refuse treatment to the extent permitted by law. If you leave the hospital against the advice of your doctor, the hospital and doctors will not be responsible for any medical consequences that may occur.
You have the right to be called by your preferred name and to be treated with respect and dignity.
You have the right to give or refuse consent for recordings, photographs, films or other images to be produced or used for internal or external purposes other than identification, diagnosis or treatment. You have the right to withdraw consent up until a reasonable time before the item is used.
You have the right to receive considerate, respectful and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, gender identity or disabilities.
You have the right to receive care in a safe environment free from all forms of abuse, neglect or mistreatment.
You have the right to have someone remain with you for emotional support during your hospital stay, unless your visitor’s presence compromises your rights, safety, or health or that of others. You have the right to deny visitation at any time.
You have the right to access protective and supportive services in cases of abuse or neglect. Golden Valley Memorial Healthcare (GVMH) will provide a list of these resources upon request.
You should provide the hospital, or your doctor, with a copy of your advance directive, if you have one.
You are asked to please leave valuables at home and only bring necessary items for your hospital stay.
You are expected to provide complete and accurate information, including your full legal name, address, telephone number, date of birth, social security number, insurance carrier and employer when it is required.
You have the responsibility to keep appointments, be on time and call your healthcare provider if you cannot keep your appointments.
You are expected to provide complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products and any other matters that pertain to your health, including safety concerns.
You are expected to actively participate in your pain management plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
We expect patients, visitors and employees to treat all hospital staff, other patients and visitors with courtesy and respect; abide by all hospital rules and safety regulations; to not smoke or use tobacco anywhere on the GVMH property; and be mindful of noise levels, privacy and number of visitors. Aggressive behavior will not be tolerated.
You are expected to provide complete and accurate information about your health insurance coverage and to pay your bills in a timely manner.
You are expected to ask questions when you do not understand information or instructions. If you believe you cannot follow through with your treatment plan, you are responsible for telling your doctor.
You are responsible for the outcomes if you do not follow the care, treatment and service plan.
You have the right to express concerns with our services or the care you receive. If you or your family feel your rights as a patient were not upheld, you have the right to voice these concerns to your doctor, nurse or department manager. You may also call our Customer Care Line at 660.890.7111, or fill out our contact form.
You, your family and friends have the right to discuss ethical issues with our Ethics Committee by contacting Social Services, or calling 660.890.7295.
You have the right to religious and other spiritual services. To speak with a chaplain, please talk to Social Services, the nurse caring for you, or call 660.890.7295.
If you feel your issues are not being resolved or addressed by GVMH, you may contact the Joint Commission at 630.792.5800, or the Missouri Department of Health at 573.751.6318.
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Office of Inspector General
800.447.8477
Livanta 888.755.5580
TTY 888.985.9295
